Those who do not feel well do not endlessly self-medicate, but soon go to the doctor. If that confidential counselor finds or suspects serious ailments, he will refer his client to a specialist. The chance that the doctor will tackle tumors himself is not great. This procedure is so familiar to all of us that we hardly question it. For example, we do not wonder whether the GP does not feel passed over if he always has to refer and wants to demonstrate that he can operate properly. We also usually do not cut our own body. We would consider both scenarios to be fairly immature.
Unfortunately, many organizations take exactly such an immature approach to incidents in the IT organization, especially those problems that threaten the heart of the company: inaccessible data, for example when a hard drive crashes.